Terms & Conditions
We advise you read these terms and conditions prior to placing an order at David Christopher Jewellers. By placing an order we will assume that you have read and understand them.
If you’re uncertain about anything then please call us on 01989 768667 or email prior to ordering. In these Terms and Conditions: “We” and “Us” means David Christopher Jewellers, incorporating Oswin & Co, Marlborough Jewellers and W. Lloyd Attree. “You” means the person using the website.
Buying online with us
- Placing an order
It’s easy to place an on our website, 1st select your products, add them to your shopping bag and when you’re happy you’ve got all you want it’s time to check out! Complete the billing and delivery details plus any other information we might need, i.e. gift wrapping your order or delaying sending until a preferred date…then it’s onto the payment options.
We use the leading payment providers PayPal and Sagepay. If paying with PayPal you can choose to use your PayPal account which will load the secure PayPal login screen from our website – this will process your payment and once completed your order will be flashing on our screens.
If paying via Sagepay the process is very similar and equally as secure – once Sagepay has done what it needs to and has processed your payment, the order will be flashing up on our screens.
We ship mainly to the UK but if you would like to shipped overseas then please email us.
All our UK deliveries are sent via Royal Mail. If you need it in a rush the special delivery option is a must to have It guaranteed before 1pm the next working day. If your order is placed on a Sunday the earliest this will arrive with you will be Tuesday. Even post people need a day off!
- When will my delivery arrive?
If ordered before 3pm we aim to have it in the post the same day. If for some reason your order is placed but we cannot locate the item, we will of course email or call you to see if you are happy for us to order you a new one, offer an alternative or failing that we may need to cancel the order and refund your payment in full.
Under the current Covid-19 rules we may encounter unexpected delays – if your order is required urgently please contact us.
- Returning an item
If the item is wrong, damaged or not wanted please let us know via email or by phone and we can help with either a replacement or a full refund with in a 14 day time period.
If this is for a gift then please let us know and we can extend that period for you.
- The R word – Refund
If you are wanting a refund please return the item to us with your order information so the refund does not get delayed. When sending your item back to us it must have all the correcting packaging/box it was sent out to you and not damaged. Without this we may have to charge you 20% of the purchase price to cover the replacement.
Once a refund is fully processed it is down to PayPal or Sagepay lead times which can be up to 5 working days.
Our return delivery address is: David Christopher Jewellers, 3 The Maltings, Ross-on-Wye, Herefordshire, HR9 7YB.