Frequently Asked Questions
If you do want/need to return an online purchase for whatever reason, please follow the instructions on the packing slip/invoice received with your order.
Please include note on there stating your Order Number, Reason For Return & if you would like an Exchange/Refund.
Return Address:
Web Department
David Christopher Ltd
3 The Maltings
Ross on Wye
Herefordshire
HR9 7YB
Once the item is received, it will be checked and an agreed refund then processed. The refund/exchange itself will take 3-5 working days to show in your account.
*The above does not relate to in-store purchases.
As long as the order hasn’t been sent out already you will be able to change the delivery address. It’s best to contact us straight away.
Yes. We are able to source any size or style of diamond you wish.
Yes. You can use a David Christopher Gift Card in any of our stores be it David Christopher Jewellers, Oswin & Co or W. Lloyd Attree.
We do accept part exchange using watches, jewellery and/or old gold – This will of course depend on if we would like to purchase the watch/jewellery and value against them.
We have a range of in-store services available all with different prices, some of which can differ dependant on the item itself. Please call your nearest store for a definitive cost.
If your order is placed before 3pm on Mon-Friday we will always aim to get the order out the same day. Standard Delivery is estimated a delivery of 1-3 working days.
On the whole we don’t tend to deliver outside the UK due to cost etc but if you contact our Online Department we will always be happy to try and accommodate.
Terms and Conditions of entry to the David Christopher Jewellers social media Father’s Day giveaway 2021.
1. The promoter is: David Christopher Jewellers whose registered office is at 3 The Maltings, Ross-on-Wye, Herefordshire, England, HR9 7YB.
2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of David Christopher Jewellers and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
3. There is no entry fee and no purchase necessary to enter this competition.
4. By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
5. Route to entry for the competition and details of how to enter are via Instagram and Facebook.
6. Only one entry will be accepted per person, per social media platform. Multiple entries from the same person will be disqualified.
7. Closing date for entry will be 11:59 am BST on 16th June 2021. After this date, no further entries to the competition will be permitted.
8. No responsibility can be accepted for entries not received for whatever reason.
9. The rules of the competition and how to enter are as follows:
a. Instagram: follow the @davidchristopherjewellers Instagram page, like the Father’s Day Giveaway Post on the @davidchristopherjewellers page, share the Father’s Day Giveaway Post on the @davidchristopherjewellers page to their Instagram story along with the hashtag #davidchristopherjewellers
b. Facebook: like the David Christopher Jewellers page, like the Father’s Day Giveaway Post on the David Christopher Jewellers page, share the Father’s Day Giveaway Post on the David Christopher Jewellers to their friends.
10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
12. The prize is a Michel Herbelin Newport Watch 12264/TR22GR. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
13. The winner will be chosen at random by software, from all entries received and verified by the promoter by the 16th June 2021.
14. The winners will be notified within 48 hours of the closing date. If the winner can not be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
15. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
16. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
17. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
18. The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will only be disclosed with a third party to ensure the delivery of the prize. By sharing their address, the winners agree to these terms.
19. Entry into the competition will be deemed as acceptance of these terms and conditions.
20. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to Love Incorporated and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found: https://www.davidchristopher.co.uk/privacy-policy/
We always try to accommodate customers wanting to reserve items, this would usually involve placing a non-refundable deposit down on the item.
We can engrave your jewellery or watch if required. The item will need to have a plain surface and will be subject to different prices depending on the engraving required.
No – Just bring the watch in to your nearest store at your convenience. We may ask you to leave the watch for an hour or so if really busy, but we try to get things changed the same day.
Klarna Payments
Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.
Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 / Pay in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.
Yes, you can. If you see Klarna Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders.
If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.
When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
Klarna will take your Pay in 3 payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.
Yes. Just go to the Klarna app or log onto Klarna.com/uk.
Payment information is processed securely by Klarna. No card details are transferred to or held by David Christopher Jewellers. All transactions take place through connections secured with the latest industry standard security protocols.
Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.
If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.
Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
Payment information is processed securely by Klarna. No card details are transferred to or held by David Christopher Ltd. All transactions take place via connections secured with the latest industry standard security protocols
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk
In the event that your goods have not been received please call David Christopher Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
As soon as David Christopher Jewellers has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
Once David Christopher Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
Once David Christopher Jewellers has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.