We have a range of in-store services available all with different prices, some of which can differ dependant on the item itself. Please call your nearest store for a definitive cost.
Can I use my Gift Card in any of Your Stores?
Yes. You can use a David Christopher Gift Card in any of our stores be it David Christopher Jewellers, Oswin & Co or W. Lloyd Attree.
How long will it Take to Issue a Refund if I Return an Online Purchase?
If you do want/need to return an online purchase for whatever reason, we ask that you contact us before returning. Once the item is received, it will be checked and an agreed refund then processed. The refund itself will take 1-3 working days to show in your account.
Can I Change My Delivery Address?
So long as the order hasn’t been sent out already you will be able to change the delivery address. It’s best to contact us straight away.
Can I Part Exchange a Watch or Old Gold for goods?
We do accept part exchange using watches, jewellery and/or old gold – This will of course depend on if we would like to purchase the watch/jewellery and value against them.
If a Particular Style and Size of Diamond is not Shown on the Website, Can You Help?
Yes. We are able to source any size or style of diamond you wish.
Can I Reserve an Item for Viewing in Store?
We always try to accommodate customers wanting to reserve items, this would usually involve placing a non-refundable deposit down on the item.
Do you Engrave Items?
We can engrave your jewellery or watch if wanted. The item will need to have a plain surface and will be subject to different prices depending on the engraving required.
Do You Deliver Outside the UK?
On the whole we don’t tend to deliver outside the UK due to cost etc but if you contact our Online Department we will always be happy to try and accommodate.
Do I Need to Make an Appointment for Watch Battery Replacement / Watch Bracelet Adjustment?
No – Just bring the watch in to your nearest store at your convenience. We may ask you to leave the watch for an hour or so if really busy but try to get things changed the same day.
How Long will my Online Order Take to Arrive?
If your order is placed before 3pm on Mon-Friday we will always aim to get the order out the same day. Standard Delivery is estimated a delivery of 1-3 working days. Next Day delivery will arrive the next working day.