Terms of service

We advise you read these terms and conditions prior to placing an order at David Christopher Jewellers. By placing an order we will assume that you have read and understand them.

If you’re uncertain about anything then please call us on 01989 768667 or email prior to ordering. In these Terms and Conditions: “We” and “Us” means David Christopher Jewellers, incorporating Oswin & Co, Marlborough Jewellers and W. Lloyd Attree. “You” means the person using the website.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

Buying online with us

• Placing an order
  It’s easy to place an on our website, 1^st select your products, add them to your shopping bag and when you’re happy you’ve got all you want it’s time to check out! Complete the billing and delivery details plus any other information we might need, i.e. gift wrapping your order or delaying sending until a preferred date…then it’s onto the payment options.

• Payment
  We use the leading payment providers PayPal and Klarna. If paying with PayPal/Paypal Credit you can choose to use your PayPal account which will load the secure PayPal login screen from our website – this will process your payment and once completed your order will be flashing on our screens. If paying via Card the process is very similar and equally as secure.
• Delivery
  We ship within the UK Mainland. All our UK deliveries are sent via Royal Mail & DPD. If your order is placed on a Sunday the earliest this will arrive with you will be Tuesday. Even post people need a day off!
• When will my delivery arrive? If ordered before 3pm Monday – Friday, we aim to have it in the post the same day. If for some reason your order is placed but we cannot locate the item, we will of course email or call you to see if you are happy for us to order you a new one, offer an alternative or failing that we may need to cancel the order and refund your payment in full. If your order is required urgently please contact us.
• Cancellation by us:
  We reserve the right to cancel the contract between us if we have insufficient stock, we do not deliver to your area or if one or more items were listed at an incorrect price due to a typographical error or if price received by supplier is incorrect.

 Returning an item

• If the item is wrong, damaged or not wanted please let us know via email or by phone and we can help with either a replacement or a full refund with in a 30 day time period.
• Please note, Earrings cannot be returned due to hygiene reasons – There will be a £20 charge issued if returned without prior agreement.
• When ordering wedding rings, signet rings, titanium rings and/or custom rings please note if this needs to be exchanged for a different size there will be a surcharge of £20 as they are custom made to each order.
• We ask if returning an item to use Royal Mail tracked service & retain proof of postage.
• We will reimburse the cost of postage if agreed prior to return. An example would be if damaged upon receipt or incorrect in anyway. 
• If the order is for a gift then please let us know and we can extend that period for you. *This returns policy does not relate to in-store purchases, only online orders.

• Refunds (The R word)
  If you are wanting a refund please return the item to us with your order information so the refund does not get delayed. When sending your item back to us it must have all the correcting packaging/box it was sent out to you and not damaged. Without this we may have to charge you 20% of the purchase price to cover the replacement.

Items that have been “Made To Order” are non-refundable. We can of course resize rings etc (subject to style).

Once a refund is fully processed it is down to the payment provider lead times which can be up to 5 working days.

Postal Gold Selling Privacy Policy

If you submit an enquiry to sell items to us by post, using the form
on our Sell Your Gold page, we collect your name, email address,
phone number, postal address, a description of your items, and
photographs of the items you're enquiring about.

We use this information to assess your enquiry, provide an
indicative valuation, and contact you about a potential sale. We
process this data on the basis of your consent, given when you
submit the form.

Your details and photographs are stored securely using Google
Workspace (Google Sheets and Google Drive). We retain this
information for up to 90 days from the date of your enquiry, after
which your personal details and photographs are deleted or redacted,
unless your enquiry has proceeded to a sale.

If you decide to proceed with a sale, we will separately request
proof of identity before completing the transaction. This is
required under UK anti-money laundering regulations for buyers of
precious metals, and is handled directly with our team rather than
through the enquiry form.

You can ask us to access, correct, or delete the information you've
submitted at any time by contacting us at websales@davidchristopher.co.uk.
You also have the right to complain to the Information Commissioner's
Office (ico.org.uk) if you have concerns about how your data has
been handled.

Our Returns & Head Office address is: David Christopher Jewellers, 3 The Maltings, Ross-on-Wye, Herefordshire, HR9 7YB.

VAT Number: GB742060172             Company Reg: 02267743

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

·  Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.