Delivery Information

We want your shopping experience to be as smooth and delightful as possible. Below you'll find everything you need to know about how and when your order will arrive.

Order Cut-Off & Dispatch Times

Order before 3:00 PM on a working day and we'll aim to dispatch it the very same day.

Orders placed after 3:00 PM will be sent out the next working day.
Standard delivery takes approximately 1–3 working days (excluding weekends & bank holidays).
Friday orders may not arrive on Saturday; delivery will likely be the Monday/Tuesday following.

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking number via email. Depending on the courier used, you can track your parcel here:

We'll include all tracking details in your dispatch confirmation email.

Order Insurance

Every order is fully insured by us while in transit. As soon as your parcel is delivered and signed for, it becomes your responsibility — but rest assured, we'll keep it protected right up until then.

Missing or Delayed Parcels

If your parcel hasn't arrived within a week, don't panic — we're here to help. In rare cases of loss or delay:

Please allow 14 working days before we can issue a replacement.
If the original order shows up later, simply return it to us using the provided instructions.

Deliveries to Highlands & Islands

We're happy to deliver to more remote areas, but there are a couple of things to note:

DPD option is available with an added £30 charge.
Alternatively, we'll use Royal Mail — delivery might take a bit longer but it's cost-effective.

Check if your postcode is included in the Highlands & Islands delivery zones:

AB32–AB42, KW1–KW18, PA20–PA44, PA60–PA78, PH17–PH26, PH30–PH44, PH49–PH50, KA27–KA28, HS1–HS9, ZE1–ZE4, IV1–IV63, FK17–FK99, G83, AB36–AB38, AB55–AB56, KA27–KA28, PH42–PH44, IM1–IM8, BT1–BT82

Need More Help?

If you have any questions about your order or delivery, please contact our team. We're always happy to help!

Get in touch to find the answers you need