Refund policy
Online Orders – Returns & Refund Policy
David Christopher Jewellers offers a 30-day return period for online orders. If your item arrives damaged, incorrect, or is no longer required, please contact us via email or phone to arrange a refund or replacement.
Return Instructions
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Returns must be made using a Royal Mail tracked service, and proof of postage should be retained.
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Return postage costs are the responsibility of the customer unless the return is due to an error or fault, in which case reimbursement must be agreed upon in advance.
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Items must be returned in original condition with all packaging. A 20% fee may apply if packaging is missing or damaged.
Refunds
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Refunds will be processed upon receipt and inspection of the item.
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Initial postage and gift wrap fees are refundable only if the order is cancelled prior to dispatch or if the item is faulty.
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Refunds may take up to 5 working days to appear, depending on your payment provider.
Exclusions & Additional Fees
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Earrings are non-returnable for hygiene reasons. A £20 charge applies if returned.
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Custom-made items (e.g. wedding rings, signet rings, titanium or bespoke pieces) are non-refundable. A £20 surcharge applies for resizing or exchanges due to sizing.
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Items marked as Made to Order are non-refundable, though resizing may be possible depending on the style.
Extended Returns for Gifts
Please notify us if your order is a gift, and we will be happy to extend the return window accordingly.
Return Address
David Christopher Jewellers
3 The Maltings
Ross-on-Wye
Herefordshire
HR9 7YB